Our selection of customer horror stories wouldn’t be complete without one that’s connected to phone customer service. Later on, Amazon has even stated that they were investigating this issue so that the future customer experience was improved.įrom my perspective, this bad customer support story could be avoided by proper customer service training: discussing how to ask the right questions and going beyond some automated processes can pay off. However, checking shipping cost details wouldn’t go amiss. The problem was clearly in the missteps of the customer service department. Almost three months later Barbara was finally reimbursed. That’s what forced Amazon to take action. This crazy customer service story goes viral once the woman brings it to a local TV station. The answer she received was that the refund wouldn’t be possible as the package was delivered on time and undamaged. Sure, she contacted a support department and even wrote a letter to Amazon’s CEO Jeff Bezos. I mean, Amazon is one of those companies that put a premium on its customers. Can you imagine her surprise when she was charged with the shipping costs of more than $7,000?Īt first, Barbara was concerned. Everything started when the woman ordered three cartons of toilet paper for almost $90. However, the story that happened with Barbara made me pause to think. I am always wowed by Amazon’s customer support. #2 The flushed-down-the-toilet customer service This way, you can build better customer relations and multiply your client base. Show your initiative, be the first to help people even though the solution seems obvious. Here is when proactive customer service may come into the picture. The key takeaway is that customer support should always be helpful. (The story was told in the book by J.N.Halm ‘Customer Romance: A New Feel of Customer Service’). As you can guess, the customer bought the book at another store. Then the rep turned to a co-worker and said aggressively: ‘ She didn’t even TRY to find it on her own‘. ‘ It’s behind you.’ mumbled the clerk and pointed out in the direction of the children’s bookshelf. Luckily, a help desk representative was there so a client asked where to find the much-needed book. A customer came to buy a children’s book but failed to find it. This bad customer service story took place in a bookstore. These 9 horrible customer support stories illustrate just the opposite of great service! #1 The unpurchased book One of the best ways to realize how poor customer service looks is to read about other companies’ bad luck. They are haunted by the following ‘monsters’: We do know why clients’ nightmares keep them up at night. Bottom Line Top 9 Customer Horror Stories That Should Never Happen
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